Question 1

Is there an age limit?

Accepted Answer

There is no age limit, but due to the complexities of some puzzles the minimum age for a group of children only is 13 years, but they will have to be accompanied to the venue by an adult who takes responsibility for them, without having to enter room. Children up to 12 years old must be accompanied into the room by an adult who will play with them.

Question 2

How much time do I have to leave the room?

Accepted Answer

Once you enter the room, you and your team will have 60 minutes to solve all the puzzles needed to escape.

Question 3

What happens if I can't get out in 60 minutes?

Accepted Answer

If you are unable to complete the adventure in 60 minutes, the game master will offer you to purchase 30 extra minutes, but this only if you are at a good point in the game. Otherwise you can still exit the room but the mission will have failed.

Question 4

What happens if I can't progress in the game?

Accepted Answer

We are here to help you. We will follow your progress throughout the game and help you when needed.

Question 5

How much help can I ask for?

Accepted Answer

We have three game modes: – Family: unlimited help. – Competitive: 5 helps. – Impossible: 1 help.

Question 6

Will I really be locked in a room?

Accepted Answer

The door will be closed during the game. However there is an emergency button right next to the door that allows you to open it at any time, but only in case of emergency; do not cheat.

Question 7

I'm pregnant, can I play?

Accepted Answer

Certainly. The puzzles inside our rooms require no physical effort. However, we recommend contacting the facility to be sure that the room you choose is suitable for your condition.

Question 8

How can I book a game?

Accepted Answer

You can book a room from the calendar you find by clicking on the “book” option under the room description. You can also book via mobile (call or whatsapp) at 3338107336 or by email at info@lakescape.it Pay attention to the address of the location where you booked, to avoid going to the wrong location

Question 9

Can I cancel or change my booking?

Accepted Answer

Yes, after booking your room you will receive a confirmation email containing the summary of your booking. In case of change of date, time or cancellation we ask you to contact the number 3338107336 at least two hours before the appointment, barring unforeseen circumstances.

Question 10

What happens if I'm late?

Accepted Answer

If you arrive more than 15 minutes late and the next round is booked and we cannot move it, we will have to reduce the length of your game in order to guarantee subsequent sessions.